Grievance Officer
Required by Rule 3(2) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
- Name
- Monika Mallada
- Operating jurisdiction
- Hyderabad, Telangana, India
- Acknowledgement window
- Within 48 hours
- Resolution window
- Within 30 days
How to raise a complaint
Email the Grievance Officer at monika.mallada@gmail.com with the following:
- Your registered email address on Homecook
- Date and order ID (if applicable)
- The cook's name or dish title
- A description of the issue (with photos if relevant)
- What outcome you're looking for
What we'll do
- Acknowledge your complaint within 48 hours
- Investigate and mediate between you and the other party
- For serious food-safety incidents, suspend the listing immediately and refer the cook to local FSSAI authorities if warranted
- Aim to resolve within 30 days
Escalation
If you're not satisfied with our response, you may escalate to the National Consumer Helpline (1915), or for food-safety concerns to FSSAI.